Frequently Asked Questions (FAQ)

• 1.What is the difference between hard enamel and soft enamel?

  Soft enamel pins have the enamel level below the metal lines, which creates a textured surface. Hard enamel pins are polished flush so the surface is smooth. Hard enamel is considered higher-end and more durable.

• 2.What file or artwork format should I submit?

  For best results, supply vector artwork (AI, EPS), or high resolution files. Make sure colour areas are clearly defined and line widths are adequate.

• 3.Can I order multiple sizes or variants of the same design?

  Yes. You can choose the same artwork in different sizes or with different finishes/backings. Be aware that smaller sizes may reduce visible detail, so we’ll check and make suggestions before production.

• 4.How do I get a proof and what does that include?

  After you submit artwork and we review it, we’ll provide a digital proof for your approval (showing size, plating, colours, backing). Once you approve, we proceeds.

• 5.What metal plating and backing options are available?

  Plating options typically include gold, silver, black nickel, antique finishes, etc. Backing options may include rubber clutch, metal clutch, safety pin, magnet, double-post. We can help you choose the best fit based on design and budget.

• 6.Do you offer special effects like glitter or glow-in-the-dark enamel?

  Yes, we offer a variety of special effects such as glitter, glow-in-the-dark, transparent ename. These add a unique touch to your design.

• 7.What are custom soft enamel pins?

  Custom soft enamel pins are personalized metal pins made with raised metal borders and recessed enamel colors. This creates a textured, dimensional finish that makes logos, artwork, mascots and event designs stand out.